rajawolf
08-11-2005, 10:57 PM
After finally installing my Lowrance X107CDF sounder, I turned unit on for a test and tried all the buttons and menues but found a fault in the unit. #The screen would blink and fade in and out when the backlighting was set to low.
I phoned the retailer I bought the unit from, to see what could be done to to return this unit for a replacement as it was partly DOA. The retailer informed me that they would have to phone Lowrance for instructions, and would phone me back asap.
After a few hours the phone call was returned and I was informed that I would have to return the unit to them, and they then had to send it back to Lowrance for repairs. NOT happy >:(
I said dont worry about it for now as I live close to Lowrance HQ, and would go and speak with them myself.
This morning I fronted up to Lowrance HQ, explained my problem to them as per above, and I was expecting a huge fight, but to my surprise this guy took me to a test bench inserted power cord to unit, the guy said yep it has a problem and then gave me a new head unit. #"Now happy again" :)
Even though I received good customer service, ( only because I was able to travel to their HQ without much effort) I do not think it is acceptable for the people who do not have the same advantage as me to have to return a unit that is DOA, back to the retailer too have them post back to the manafacture and wait god know's how long to have the unit replaced or repaired, and then sent back.
I did consider the easy way out (money wise) and that was to uninstall it all from the boat pack it back into the box and then go for a refund.
I hope by writing this that it may help some other Ausfish members, if they encounter a similar problem.
Cheers,
Tony
I phoned the retailer I bought the unit from, to see what could be done to to return this unit for a replacement as it was partly DOA. The retailer informed me that they would have to phone Lowrance for instructions, and would phone me back asap.
After a few hours the phone call was returned and I was informed that I would have to return the unit to them, and they then had to send it back to Lowrance for repairs. NOT happy >:(
I said dont worry about it for now as I live close to Lowrance HQ, and would go and speak with them myself.
This morning I fronted up to Lowrance HQ, explained my problem to them as per above, and I was expecting a huge fight, but to my surprise this guy took me to a test bench inserted power cord to unit, the guy said yep it has a problem and then gave me a new head unit. #"Now happy again" :)
Even though I received good customer service, ( only because I was able to travel to their HQ without much effort) I do not think it is acceptable for the people who do not have the same advantage as me to have to return a unit that is DOA, back to the retailer too have them post back to the manafacture and wait god know's how long to have the unit replaced or repaired, and then sent back.
I did consider the easy way out (money wise) and that was to uninstall it all from the boat pack it back into the box and then go for a refund.
I hope by writing this that it may help some other Ausfish members, if they encounter a similar problem.
Cheers,
Tony