Should we buy Australian Made boats or take our chance offshore ?

[Richo1]

Homebrewpig,

While you were having a think, and by the sounds of it one or 2 deadly home brews, did it occur to you that the good service you received was a result of this forum?

We are not uneducated, we have been educated; by a fellow member of this site, who has been treated poorly (hopefully soon to change) by the manufacturer. If it takes an Internet forum to get good service from a manufacturer than so be it.
No one said your EVO was crap - but Dick's $65k of untreated ply & silicon doesn't sound too flash to me.

I don't believe in god, but I do believe the fishing is better in QLD😃

Cheers
Richo

[cgibbo308]

Look at the bright side... now all this has come to light, maybe evo will up the ante when it comes to quality control.
They should see this as an opportunity at the least. This is not, I don’t think, about a good product, but more about the support and control by the company.

If you, as a company, are unable or un willing to cover a warranty, or even acknowledge that there is a problem, then you either have your head up a very tight orifice or there is another major problem that needs addressing.

Lets hope, that after all this, that evo, and companies like evo, use this to their advantage, and grow from it, thus making a product they can be proud of.

[Horse]

Today I had a think about this forum and the implications of it.

So my advice or tip of the day is:-
If you haven't been in a ride, driven, flown, tasted, smelt or even looked at a product or item or been in a 50km radius weather it be dental floss or the space shuttle and you want to give your personal negative judgement on it, I suggest that you keep your uneducated opinions to yourself until you have first hand experience or proof what we put on these forums.
PS. If I have offened anyone, have a cup of concrete and harden up!

Homebrewpig.
Why did you get your boat checked out? If there was a problem with your boat you would have been unaware of it without Ausfish raising the issue. Read most of the comments in this thread. They are aimed at your mates post to the members of this site rather than concerns about the integrity of the vessels themselves.
"Dick Tracey" is a well known member of and contributor to Ausfish. His opinion holds a great deal more credibility than yours as your total contribution to the forum is a single post 2 1/2 years ago. To me your response smells of a possible setup by Evolution to try and gain back some ground lost by his thoughtless posts.
As to keeping our uneducated opinions to ourselves you can go and get stuffed. Dick brought up an issue he was having with a specific company. I thought he was very even handed with his posts and reported things a lot nicer than I would have. His issues were not resolved despite going well and truly out of his way to help the builder get things right. The way I see it Richard's boat will only be fixed in response to the pressure brought about by posting on forums like this. Hopefully Evolution survive and learn from this experience

[PinHead]

Today I had a think about this forum and the implications of it. From my personal situation it worked out well, and even probably better with the service, attention and concern that was given to me. It was when the guy that detailed my boat at the end of the day had apologised that he couldn't clean within the inch of the pedalestal seats because the sealing compound around them was still wet, and I could see the true dissappointment in his face because of the pride he does and is role at Evolution. And its even at this level (no disregard) that it affects, and or maybe that the 20 odd employees that are employed in this tough ecomony/industry.

So my advice or tip of the day is:-
If you haven't been in a ride, driven, flown, tasted, smelt or even looked at a product or item or been in a 50km radius weather it be dental floss or the space shuttle and you want to give your personal negative judgement on it, I suggest that you keep your uneducated opinions to yourself until you have first hand experience or proof what we put on these forums.
PS. If I have offened anyone, have a cup of concrete and harden up!

thanks for the laugh..yet you were worried and had to get the boat checked..LOL so now you havew had it checked and you believe their assessment everyone else knows nothing..awesome.

[Homebrewpig]

I know I am pushing s$&t up hill and wont convience any one but, I try to clear up the direction I was trying to take then I will leave the topic alone, I have talked to Dick personally and been in touch via email, I have no prob with his character. The topic was beneficial to me and made me aware of issues with his boat, and in the end there were no issues with mine the timber was already sealed and the floor was supported. I made my opinion because of photos that I got off Dick and thank you. So I made my opinion of what I was with my own eyes. And got it inspected.
Cheers

[peterbo3]

It all comes down to price, or more to the point value for money.

If the Aussie dollar were to drop to 50c tomorrow, you wouldn't hear of another imported boat...

And you would not be doing much boating with fuel at $2.50 plus a litre or a Zuke 175 at close to $35K. And the price of locally built glass & alloy boats would also skyrocket due to the fact that the resin, alloy plate & electronics are imported. Be careful what you wish for.

[ovakil]

Isn't there a post in here where they state they don't use timber in there construction or something.Maybe the stringers.
My apologies if I'm wrong.

[TopBhoy]

I know I am pushing s$&t up hill and wont convience any one but, I try to clear up the direction I was trying to take then I will leave the topic alone, I have talked to Dick personally and been in touch via email, I have no prob with his character. The topic was beneficial to me and made me aware of issues with his boat, and in the end there were no issues with mine the timber was already sealed and the floor was supported. I made my opinion because of photos that I got off Dick and thank you. So I made my opinion of what I was with my own eyes. And got it inspected.
Cheers

Don't worry about those other nasty forummers, I understand where you are coming from. Your boat is Ok therefore all other opinions from non-Evolution owners are now worth nada. Serious question, are you sufficiently knowledgable to make a mechanical assessment on what you were told or did you take the inspection comments at face value? The OP has had such a poor ongoing experience that I would have difficulty in believing anything which came from Evolution. In addition to a QA issue, they now lack credibility.

[PinHead]

Isn't there a post in here where they state they don't use timber in there construction or something.Maybe the stringers.
My apologies if I'm wrong.

from their website:

"FOAM–FILLED HULLS
· All Evolution boats are filled with marine–quality, closed–cell foam, which aids buoyancy, ride comfort and noise reduction. · This foam is pumped into the rigid fibreglass stringers and into floor cavities under high pressure to ensure maximum bonding of the foam to the stringers and hull."

other models may be different than this description..dunno/

[mustang5]

Retracted Comment

[TREVELLY]

Richard good luck mate it is good to read the dealer is doing things for you.

Mate, thanks for the overstatement on me - I am just a caring dad, in a loving family doing all I can to get my boy back to where he belongs. He had a teary Saturday night when all his hair fell out and his head hurt (typical effect from chemotherapy drugs and his cancer relapse doesn't make it any easier) - but a favourite starwars Lego set finally brought a smile back to his face.

As for my boat that was quite a journey and yes steady increasing pressure did bring about the result I should have gotten in the beginning and the forum was a great support with getting the final outcome.

It still amazes me that boat builders do not use these forums to address customers incidents and problems to their advantage and receive positive results both for the customer and their reputation. Back in Blacks boat is a good example of how it should be done with his sailfish.

I hope you soon have the boat you deserve and paid good money for and can reset your focus on what it is there for and plan some great family outings and fishing with it.

[Dicktracey]

Firstly I would like to thank everyone for the support through what ended up being a very trying experience. " Notice Mossy didn't offer a trip to the Honey Hole "
I started this thread with the comment ; [ I have previously posted that a true measure of customer service is how the fault is rectified not who is to blame for the fault let's face it as soon as humans are involved there will be issues ] If you have ever run a small business with 10-15 employees you may even sympathise as I have done with what Evo have been through regarding this issue, I do feel a lot of comments have been made before actually walking a mile in either pair of shoes.
I'm not defending the PR statements or condoning the actions of individuals that have fired off offensive emails based on emotions rather than actual Facts.

A resolution has been achieved between Evo and myself, The dealer Coastal Powerboats have been nothing but a well fixed mooring buoy for myself & Evo to ride this storm out.

We may not of got to a resolution as quickly as I "or most of you" would of liked but we got there in the end. The exact details of resolution are confidential and please don't be offended by the fact that I will not be posting them on a public forum, if the whole situation with our boat has put you off Evo all I can say is Talk to Paul direct or even to your local dealer before dropping them all together.

I never lost sight of the fact that we loved the Evo as a family Boat and as an offshore fishing platform that landed us many a good catch, based on our experience before this issue and not the issue its self is the reason we have decided to stick with Evo.

So moving forward I'm confident the QC controls at Evo will now be second to none, Paul has shown to me his willingness to change his standard build to suit local market requirements, They have a fantastic local point of contact with Coastal Power Boats on the Gold Coast.

I do feel this thread has been a heads up to all business in relation to customer & after sales service in a time that we find ourselves bombarded by social media and networking sites such as our very own Ausfish . Steve take a bow champ

So Part 2 of this will be a few months away but with Leave booked for 2013 M&G you guys won't miss it

Thanks again
Dick

[snapperdan]

Congrats on the resolution. You handled your self with distinction and diplomacy. This thread should be stickied and have the title changed to "how to deal with a defective new boat and get a successful resolution " .

[Horse]

Great to hear you had a good result. Keep us posted on how it works out.

[SunnyCoastMark]

Firstly I would like to thank everyone for the support through what ended up being a very trying experience. " Notice Mossy didn't offer a trip to the Honey Hole "
I started this thread with the comment ; [ I have previously posted that a true measure of customer service is how the fault is rectified not who is to blame for the fault let's face it as soon as humans are involved there will be issues ] If you have ever run a small business with 10-15 employees you may even sympathise as I have done with what Evo have been through regarding this issue, I do feel a lot of comments have been made before actually walking a mile in either pair of shoes.
I'm not defending the PR statements or condoning the actions of individuals that have fired off offensive emails based on emotions rather than actual Facts.

A resolution has been achieved between Evo and myself, The dealer Coastal Powerboats have been nothing but a well fixed mooring buoy for myself & Evo to ride this storm out.

We may not of got to a resolution as quickly as I "or most of you" would of liked but we got there in the end. The exact details of resolution are confidential and please don't be offended by the fact that I will not be posting them on a public forum, if the whole situation with our boat has put you off Evo all I can say is Talk to Paul direct or even to your local dealer before dropping them all together.

I never lost sight of the fact that we loved the Evo as a family Boat and as an offshore fishing platform that landed us many a good catch, based on our experience before this issue and not the issue its self is the reason we have decided to stick with Evo.

So moving forward I'm confident the QC controls at Evo will now be second to none, Paul has shown to me his willingness to change his standard build to suit local market requirements, They have a fantastic local point of contact with Coastal Power Boats on the Gold Coast.

I do feel this thread has been a heads up to all business in relation to customer & after sales service in a time that we find ourselves bombarded by social media and networking sites such as our very own Ausfish . Steve take a bow champ

So Part 2 of this will be a few months away but with Leave booked for 2013 M&G you guys won't miss it

Thanks again
Dick

Dick,
Great to see that you have reached a resolotion - as long as you are happy with it.

The thing that incensed me the most was you taking the boat down to Melbourne - only to be treated very poorly indeed.

Did Paul apologise or offer some form of recompense for that uneccessary episode?

Mark