Buyer beware springwood marine

[ifishcq1]

This not a crack at any of the parties directly involved in the events and not even all other posts but a couple were,,,,,
some of the crap I have just read though blows me away showing how the pack mentality rules where one goes for the throat and others run around nipping the heels with sharp little accusations and cynical comments with no foundation or fact, just proved to me exactly why hanging was stopped
and another thing how can anybody reasonably expect the company to be reading every forum on the net to find adverse publicity, be frigging real
doesn't seem to be a lot said about the time the boat took to get built or the fact that there may have been a communication issues between all parties
there doesn't have to be a guilty party every time but apparently some need blood
cheers

[fishing111]

I didn't like Rybak's comments about MC playing one salesman against another, or for that matter his comment about not buying his motor up north.I was of the belief that anyone can by whatever they want, where ever they want! Sounds to me like still trying to throw in a few rabbit punches. BTW there could be heaps of reasons for talking to multiple salesmen.

[Triple]

and another thing how can anybody reasonably expect the company to be reading every forum on the net to find adverse publicity, be frigging real
cheers

That point has been brought up already in regards to business these days needs to keep with the times with internet communication and social media.. Not hard to type into google your business name with "problems" or "issues" or "review" once a week to see if any forums websites have commented on anything that may need addressing.
Simply searching "springwood marine" in google shows this thread as the second link on googles first page after their own website address.

[Homer_Jay]

Shit dude, not everyone is an Ausfish junkie!!

Was good enough for the "owner" to be on here in the first few pages, obviously getting the s#!t5 with it all, the running away with his bat and ball. Tell me this wasn't the talk of the office over the last few days at Springwood Marine???
Come on mate..... I don't think anyone needed to be an Ausfish Junkie at SM to know what was going on!

[Cardy Wahoo]

Nowadays there is no excuse for businesses not being up-to-speed with social media. The marketing potential is enormous and as seen here the damage to reputations can be severe. Can I suggest that SM and indeed any business look into this currently gov subsidised training for businesses to improve their digital skills. We recognised our deficiencies and enrolled:

http://www.getuptospeed.com.au/

[PinHead]

dammit..no more popcorn in the house.

[Triple]

dammit..no more popcorn in the house.

Haha just thinking the same thing...
Attachment 79388

[Ausfish]

Was good enough for the "owner" to be on here in the first few pages, obviously getting the s#!t5 with it all, the running away with his bat and ball. Tell me this wasn't the talk of the office over the last few days at Springwood Marine???
Come on mate..... I don't think anyone needed to be an Ausfish Junkie at SM to know what was going on!

I imagine that would be correct, I would imagine that they would of known about this thread fairly shortly after it was posted. I can look through the log files and see the IP address for SM and employees and know exactly when they accessed the site.

You do not need to be a Junkie to monitor Social media, I can write a program that will monitor sites and email you of any new mentions of your company name. There may even be one already out there, just google it.

This is the most popular fishing website in Australia, hence why many companies keep an eye on it and do searches for any mention of there name, good, bad or indifferent. It only take about 30 seconds a day to do a search.

As one of the companies that threatened legal action informed me, they were aware of a thread for some time but didn't worry about it as they thought it was buried. But then it started appearing on the front page of google. Why they had not tried to resolve the customers issue in the first place is beyond me.

[MACK CHASER]

My replies to Rybak thread
1. Yes did order 30/9/11
2. Yes did shop around why not work hard for my money and yes First up I got a quote from SW via email through there website on the contact us part then I rang up everyone was at boat show so ask the person who was someone different for there price out of curiousity and it was cheaper than the previous quote so dont see why I couldn't ask for this cheaper price if one person in same company gives a better price, also had prices from else where I said to SW can you match the best price which I gave as was paying cash for it not financed SW came back and matched,the ball was in there court if they couldn't match it I would go else where didn't worry me, anyhow to me if you pay for something wouldn't it just sit in a corner till you pick it up as its been paid for not on layby.
3. Yes I did say it would be late December or January but I found out other boats were ahead of mine by time I ordered of Col don't see what that has to do with it I had already paid for motor to me it could sit at SW for as long as it takes they had my money owed nothing.
4. Was told motor was already order on the 30/9/11 when i signed a contract the suzuki deal ended 30/9/11 so don't know how this is out of the time frame when I was emailed saying the motor had been ordered for me on the 30/9/11
5. Motor was ordered on 30/9/11 to get GMI 10 deal and was told to get back with details of pre rig told them on the 11/10/11 wanted binical control was told should be able to get it swapped no problem.
6. Yes did ask for Kit to be delivered to Origin in Redcliffe was told no problem as there guys go up there 1-2 times aweek for services long as it could wait till they went that way and they would drop it in I said no problem whenever you go that way so it wasn't a special trip thats for sure.
7. Yes was incorrect kit was side control not binical mmm you would think from Oct - Dec one might of thought a binical control would have arrived since told them on the 11/10/11 to go with a binical.
8.Yes boat hadn't started as other boats had to be finished before mine could start and xmas was nearly on them.
9.I called in and wanted to see the gauges and why not I had paid for them.
10. The booking was made on the 28/3/12 for the 16/4/12 I was emailed this info straight after the booking and after calls Steve found out the person whom took the booking and several other bookings hadn't done the right thing booking them all in and then this person went on holidays for 3 weeks this was why they didn't have the booking internal error honest mistake.
11. I believe Col & Steve they booked it in.

will answer other questions in next thread below

[Crunchy]

You better zip down and grab some more popcorn pinhead

[MACK CHASER]

My replies to this thread 205

12. They weren't sure they could do it by tuesday or wednesday and my concern an panick was I had got other Co workers to switch shifts with me because I thought motor was getting fitted on the 16/4 which I had allowed couple days for boat to be finished after this and I would get up there from orange where i'm working after starting my break on the 18/4 so this why after talking to Col about fitting motor for me would be garantee that it would be at least fitted by the 17/4.
13. Yes Origin would have had to charge why wouldn't they as they had heaps work to get done with other boats and mine was supposingly booked in 16/4 so they would have to pull someone of another job to run boat down to SW when the original deal was SW would pick it up when they did one of there trips to redcliffe for servicing so it wasn't out of there way as long as it wasn't a special trip that's why I thought they would pick it up on the 13/4 as was told they usually go up there monday friday yes refund of fitting was paid.
14. Harness was missing as finally agreed on this.
15. Engine was delivered on Tuesday (used one though)
16. Yes I rang manger and told him was not going to accept the motor and I asked for my money back but he said they get me a new motor so let it go at that.
17. Yes I never got any paper work as I had said before last time I asked back in October 2011 the invoice machine had broken down but they had received all the money I transfered and I only have what I heard over the phone when I asked Guyla the serial no of the motor being sent to Origin on the day it was being taken up there was told over the phone the s/n and how it was packed being told was on pallet and on frame not in a box so still trying to work out how the mistake happened if this s/n was from a demo/second hand motor already sold and sent up north to someone wouldn't have thought i'd be given a demo/second hand s/n if it were to be new motor. With the paperwork on contract have a email from SW saying motor was ordered on the 30/9 so don't know why your saying was ordered 2 weeks later to me that's your problem if you hadn't ordered it on the 30/9 like you told me in a email. Yes and I still feel the same about being treated badly as no apology personally to anything but will get over it to me it's not good business practice on SW behalf but that' my opinion. Why should I have bought motor up north where I live plenty people buy boats down south and get whole rig fitted out and take it back home and I don't have time to as my work doesn't give me much time off as I work away so it was easier to get whole boat fitted out down here and take it home north load it up and go fishing than wait take hull home organise a motor get it fitted and then go fishing.

Anyhow these are my replies can't wait to pick up the boat next break and get it north and head to the wild blue yonder and catch some nice REDS yea ha.

[ubdkdd]

and another thing how can anybody reasonably expect the company to be reading every forum on the net to find adverse publicity, be frigging real

Its not about being across every forum on the web. Its about being involved in those that are directly related to your industry and target market.

Take BOAB boats as an example. They are on the forum regularly, posting reports from clients, giving condition reports and generally sharing information about what they are doing. The use the forum to connect with boaties and fishermen knowing that occasionally, one of us might want/need to hire a boat. They use the forum to build brand awareness and market positioning. And i guarantee that such involvement has generated them business.

What businesses like SM (apparently) fail to understand is that the people on this forum make up 80% of their business - ie fishermen and boaties that live in SEQ. You cant run a Brisbane based boating business solely relying on people from the burbs waking up one day and deciding to by a boat. It is us, fishermen and people with boats, who come online to talk and discuss boating that drive such businesses.

And that is the opportunity presented by social media. Target markets for firms like SM are concentrated into a very small, easily accessible groups. Any marketing done here is highly targeted and potentially highly effective. It dumbfounds me that when i open Ausfish, i see random google banner ads for insurance, and holidays to Wellington. I should see ads for businesses like SM!

But rather than build relationships and future customers, SM chose to throw up a barrier of antagonism, and doing so doesn't benefit anyone.

[AnthonyL]

I own my own business and do restoration work, fires, floods, disasters etc. I did a flood job for an old fella 7 months ago, this guy had carpet that hadnt been cleaned in 20 plus years.

Well tonight old fella calls and says he thinks a missed a spot can I come back and redo that area. I think he has obviously spilled something on it, if I really did miss a spot he would have called before now lol.

I can tell him nicely I didnt do anything wrong, he isnt on the internet to give me bad reviews. I am going to go back and redo it for him to keep him happy cos even tho I know I didnt do the wrong thing he will always think I did if I dont go back and make him happy.

[fisho8]

This not a crack at any of the parties directly involved in the events and not even all other posts but a couple were,,,,,
some of the crap I have just read though blows me away showing how the pack mentality rules where one goes for the throat and others run around nipping the heels with sharp little accusations and cynical comments with no foundation or fact, just proved to me exactly why hanging was stopped
and another thing how can anybody reasonably expect the company to be reading every forum on the net to find adverse publicity, be frigging real
doesn't seem to be a lot said about the time the boat took to get built or the fact that there may have been a communication issues between all parties
there doesn't have to be a guilty party every time but apparently some need blood
cheers

Ifish I have a problem with people pretending there is nothing wrong and making an apology to the forum and not the customer. Yes a mistake was made but he is not grasping the fact that there are other issue'sin the business like poor customer service. I admit no business is perfect and yes I do not own one. But if I did I would take this feed back not as a personal attack or taking the easy way out and saying shit about the tall poppy syndrome or as I call it "Head up your ass syndrome"ask yourself this question....Why has such a simple issue in your eye's exploded into a thread like this. Everyone has put their 2cent's worth in ( aswell as myself) and their opinion's on this matter. All of us here are passionate about the way the aussie boat Industry is going. Everyone is entitled to give feedback/opinion’son the issues within a business weather they own one or not. What hope does the aussie boat industry have when you see someone who takes things as a personal attack when thing's go wrong and basically just thinks everyone is jealous of their success. I really do not think any business in OZ can afford to be this complacent. Espeically when they are now competeing on a world stage.

[LittleSkipper]

It's almost as if people just keep on feeding off of this thread? Here fishy fishy!!