warranty

[MY ALIBI]

well it started out on w/end leaving marina , engine stalled lacking fuel and stoped right at the entrance,i was drifting towards the rock wall and crapping myself and cranking over n over again,,, then it started just long enough so i ramd in reverse and got away from the wall. and then i got a towed to the ramp thanks to the guys in the cat , and it would not go no matter what i done so off to the dealer and 12 hrs trouble shooting , problems found.................. he called me and said its fuel sencors and heap other probs . sound exspencive i said, and he said yes , i said what about the warranty and that well did that make my day not going to cost me a cent man i so glad i bought new just a few weeks out of action waitimg for parts ,, but alls ok

[Lachie1]

not going to cost me a cent man i so glad i bought new just a few weeks out of action waitimg for parts ,, but alls ok

Hardly all ok to me mate...

Brand new motor? A few weeks waiting for parts? I'd be furious

Glad you can take it all in your stride but. Hope all goes well with it once it is fixed.

Regards,

Lachie

[frankgrimes]

Hardly all ok to me mate...

Brand new motor? A few weeks waiting for parts? I'd be furious

Glad you can take it all in your stride but. Hope all goes well with it once it is fixed.

Regards,

Lachie

I agree - Reckon my confidence in the motor would be shot.

Mick

[Reef Cruiser]

what brand motor and horse power ?? that would not have been good feeling seeing rocks coming ..happy you got it going

[cormorant]

Glad to hear they got to the bottom of it.

Multiple things gone wrong is never a good thing.

When they tell you exactly what has gone wrong it would be good to know and if it is parts failure out of the box or a dealer instalation issue .

I wouldn't be happy anywhere if it took more than a week to get parts as far as I am concerned a company should support their product and if necessary airfreight or scavange off another new motor.

[business class]

Hardly all ok to me mate...

Brand new motor? A few weeks waiting for parts? I'd be furious

Glad you can take it all in your stride but. Hope all goes well with it once it is fixed.

Regards,

Lachie

Furious???? you have to be joken right? Personally i think thats an awesome outcome. This guy bought new for a reason of a local dealer, somethings gone wrong with the engine and instantly the dealer says we will fix it for you as soon as possible, what more could the dealer do?

[business class]

I wouldn't be happy anywhere if it took more than a week to get parts as far as I am concerned a company should support their product and if necessary airfreight or scavange off another new motor.[/quote]

What if the parts had to come from Japan? which alot of things do for certain engines? would you still be mad if it took more then a week? I also have no idea what engine or where he got it from but it bugs me when people get on that are negitive from the start and then Bag the dealer or mobile mechanic or who ever supplied the engine, when they are most likely doing everything they can and people say thats not good enough when they have no idea what parts or what actually went wrong. Dont get me wrong if it was a month or so yeah be mad but 2 weeks!!!!!!

[Marlin_Mike]

Hardly all ok to me mate...

Brand new motor? A few weeks waiting for parts? I'd be furious

Glad you can take it all in your stride but. Hope all goes well with it once it is fixed.

Regards,

Lachie

Very hard to make that Furious call, without knowing the exact nature of the fault, parts involved etc. Don't get harsh on the dealer, may be beyond his comtrol.

[Lachie1]

If you buy new - you expect new. No dramas, just an engine that works. I am not bagging out the dealer, i don't even know who they are... A few weeks waiting for parts is not good enough these days. Sensors weigh 2/5 of bugger all, airfreight that shit and it can be here in a couple of days... How many outboards get sold in australia each year? Its poor form from the manufacturing companies to not have the parts to back up their product. When i used to work in a dealership and a new machine broke down you would beg, borrow or steal to get the thing going again.

Once again i don't know the dealer or exactly what went wrong/parts required etc, i was just making a general statement.

Regards,

Lachie

[business class]

If you buy new - you expect new. No dramas, just an engine that works. I am not bagging out the dealer, i don't even know who they are... A few weeks waiting for parts is not good enough these days. Sensors weigh 2/5 of bugger all, airfreight that shit and it can be here in a couple of days... How many outboards get sold in australia each year? Its poor form from the manufacturing companies to not have the parts to back up their product. When i used to work in a dealership and a new machine broke down you would beg, borrow or steal to get the thing going again.

Once again i don't know the dealer or exactly what went wrong/parts required etc, i was just making a general statement.

Regards,

Lachie

I hear what your saying but thats why there is WARRANTY! no one wants dramas but ya cant help if it takes a few weeks. sometimes its not a matter of just getting parts and click two fingers together and she goes. I just find it amuzing that we all say choose your local dealer for support then when we do and something goes wrong we shoot em down even when they do what they can to help us. I just think alot of us including myself at times need to look outside the square as sometimes its not as easy as what we all think.

[cormorant]

I wouldn't be happy anywhere if it took more than a week to get parts as far as I am concerned a company should support their product and if necessary airfreight or scavange off another new motor.

What if the parts had to come from Japan? which alot of things do for certain engines? would you still be mad if it took more then a week? I also have no idea what engine or where he got it from but it bugs me when people get on that are negitive from the start and then Bag the dealer or mobile mechanic or who ever supplied the engine, when they are most likely doing everything they can and people say thats not good enough when they have no idea what parts or what actually went wrong. Dont get me wrong if it was a month or so yeah be mad but 2 weeks!!!!!! Cheers
Matty

What if the parts had to come from Japan? which alot of things do for certain engines? would you still be mad if it took more then a week? I also have no idea what engine or where he got it from but it bugs me when people get on that are negitive from the start and then Bag the dealer or mobile mechanic or who ever supplied the engine, when they are most likely doing everything they can and people say thats not good enough when they have no idea what parts or what actually went wrong. Dont get me wrong if it was a month or so yeah be mad but 2 weeks!!!!!![/quote]


I am impressed the dealer took responsibility and is sorting it ( he should and a good dealer will help heaps even when it isn't directly his fault)

Mine wan't a negative post but I do appreciate what you are saying but honestly a lot of dealers aren't doing teh right thing and standards from some are pretty lax once money is paid and boat pushed out the door. Others are very good.

I have no idea what parts are needed and I have no idea what your business is but consider you need the boat to make a living and the dealer says "parts will take a couple of weeks" - Not good enough. Is it taking a couple of weeks because he is a non commercial client of because wholesalers in Aust aren't stocking a decent inventory?? As I said if they don't stock a decent inventory they should be prepared to strip a sensor or whatever off another new motor and send it up overnight and not clog up the dealers workshop for 2 weeks.

Been through this before and some companies want parts ( computers) sent off to head office before they will send off new parts under warranty etc - that just wastes the clients time. Dealers do it as they won't take the risk of fitting new parts and then copping a repport from head office saying it wasn't covered and they wear the cost if client . If Outboard manufacturers want to charge premium prices for Australia and claim it is all about their cost of local parts inventory , service, inventory , systems and staff then they should live up to the expectation and service Australia properly.

Dealer and client may have agreed that 2 weeks was no problems and happy to wait for new parts but if it was a case of I had 2 weeks off work and wanted to use my new

If the parts are small - airfreight from anywhere is quick and cheap and same for larger ones these days.

I hope the dealer is underpromising and going to overdeliver and he is up and away fast , all under warranty and a 100% reliable solution is resolved.

Did the dealer do a water test on the new boat or was this the 1st time in the water?

The bloke was very lucky the other boat was about and that no damage happened and no one was hurt. You could just imagine the insurance bunfight if boat was damaged or sunk and anyone was hurt or killed with dealer all insurers jumping for cover as a worst case. Who would believe a novice boater in a new boat that it wouldn't start etc

[business class]

What if the parts had to come from Japan? which alot of things do for certain engines? would you still be mad if it took more then a week? I also have no idea what engine or where he got it from but it bugs me when people get on that are negitive from the start and then Bag the dealer or mobile mechanic or who ever supplied the engine, when they are most likely doing everything they can and people say thats not good enough when they have no idea what parts or what actually went wrong. Dont get me wrong if it was a month or so yeah be mad but 2 weeks!!!!!!

I am impressed the dealer took responsibility and is sorting it ( he should and a good dealer will help heaps even when it isn't directly his fault)

Mine wan't a negative post but I do appreciate what you are saying but honestly a lot of dealers aren't doing teh right thing and standards from some are pretty lax once money is paid and boat pushed out the door. Others are very good.

I have no idea what parts are needed and I have no idea what your business is but consider you need the boat to make a living and the dealer says "parts will take a couple of weeks" - Not good enough. Is it taking a couple of weeks because he is a non commercial client of because wholesalers in Aust aren't stocking a decent inventory?? As I said if they don't stock a decent inventory they should be prepared to strip a sensor or whatever off another new motor and send it up overnight and not clog up the dealers workshop for 2 weeks.

Been through this before and some companies want parts ( computers) sent off to head office before they will send off new parts under warranty etc - that just wastes the clients time. Dealers do it as they won't take the risk of fitting new parts and then copping a repport from head office saying it wasn't covered and they wear the cost if client . If Outboard manufacturers want to charge premium prices for Australia and claim it is all about their cost of local parts inventory , service, inventory , systems and staff then they should live up to the expectation and service Australia properly.

Dealer and client may have agreed that 2 weeks was no problems and happy to wait for new parts but if it was a case of I had 2 weeks off work and wanted to use my new

If the parts are small - airfreight from anywhere is quick and cheap and same for larger ones these days.

I hope the dealer is underpromising and going to overdeliver and he is up and away fast , all under warranty and a 100% reliable solution is resolved.

Did the dealer do a water test on the new boat or was this the 1st time in the water?

The bloke was very lucky the other boat was about and that no damage happened and no one was hurt. You could just imagine the insurance bunfight if boat was damaged or sunk and anyone was hurt or killed with dealer all insurers jumping for cover as a worst case. Who would believe a novice boater in a new boat that it wouldn't start etc[/quote]

Yeah i hear what your saying there and you have a good point also with the commercial side of things. I do also understand some dealers wont and other s will as i also know a Mobile mechanic who would bend over backwards to get you on the water even it if was to come off his own engine he would do it so i see what your saying with that. Just sometimes i think we all jump down peoples throat without knowing exactly what has happened. And as for my japan comment its because so much has happened there and is destroyed the 2 week for parts may be a genuine reason.

[cormorant]

double post

[cormorant]

Thought it was just me but the quoting button is picking up the worng parts of posts - can someone tell the admins??



Even with Japan the major manufacturers all have parts inventories in other countries so airfreight from USA or elsewhere but if they don't have teh sysyem in place there would still be delays.. Probably more of a issue if hear office was wharehoused in Brisbane and flooded. All ok as long as the client is told a explaination or happy with the wait . Mates who are dealers are getting really pissed over the last few years ( GFC) with the lack of some parts inventories kept and motors clogging up their workshops.

Like you - if there is a honest reason all is Ok but sometimes I just wonder how professionally the distributers run their businesses and because it is marine everyone seems to accept service and parts stock that if it was a earthmover no one would accept 2 weeks downtime..

[Steeler]

Oh lochie1 if only the world was that perfect, not everything new out of the box 100% of the time is going to be perfect.So long as things are rectified as soon as " humanly " possible then all good me thinks.