I personally don't mind the BCF stores, I've been to the Strathpine and Brown Plain stores, found the browns plains ones definately more helpful. Big guy in there called Dave (as mentioned previous in this thread), seems to be quite knowledgeable and is quite happy to help you if he's not busy. The service isn't always great, one thing that annoys me is that they only ever seem to have one register open late, no matter how many staff are sitting around. I do like the fact however that I can go in and browse, and quite often I don't want to be bothered every 5 minutes by a staff member, so I'm happy just to look around and when I want some info I will ask for it, I think they have their place.