If you're having issues with your non-removable battery charging or not holding a charge, here are some helpful tips. If your device has a removable battery, click here .

  • Check the charging port for water damage or corrosion.

  • Check the charging port for bent or broken pins and lint.

  • If the device won't power on, press and hold the Power button
     for 5-10 seconds.
    If the device powers on, but doesn't hold a charge, power cycle the device then charge fully and re-test.