I think it still should remain the discretion of the store manager/ owner whether he/ she gives a refund and no receipt of purchase can be produced. I have been dealing with people long enough to understand whether an individual is deliberately and fraudulently manipulating things to advantage. Managers should have the authority to make a judgement call and bend the rules in a case by case scenario so if someone does not have a receipt but the manager makes a judgement call regardless of "policy" and gives a refund or replacement, then that decision should not be questioned by anyone within the company hierarchy. That is part of a manager or supervisors role, and once the decision is made, that is final. In the whole scheme of things, the customer who appreciates the support of their retailer in this way, knowing that they have been treated beyond what is normal policy on receipts as evidence will tell all his mates and family..... while the same retailer spends thousands of marketing dollars with TV adds but has lost the value of customer relations and where the real impact on their business is.
Scalem
yeah they are always busy, because they have stock, and staff that know what they are on about, nearly everytime I go into BCF looking for specialised tackle, they have none on the shelf or only one in stock and the staff are muppets who don't have a clue.Originally Posted by NArmstrong
I think the moral to the story is to always talk to the manager, because anyone else may not be up to date with returns policy. As with what has happened with the original poster.
...of all the liars among mankind, the fisherman is the most trustworthy. ~William Sherwood Fox.
I have to give a plug to Tackle Warehouse in Camp Hill. Dropped in to pick up my replacement Trion and Ci4+. They price - matched with no whinging, and they have a great selection of gear. Very helpful, more interested in what i wanted than in pushing their own opinion. I will shop there more often. So much more variety than than BC$.
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Good idea Airlock, use the local Noosa guys, they would appreciate the business I am certain.
BTW, how long have you lived at Boreen? My grandparents owned a fair bit of land there many years ago, one of the earlier settlers of the area. My cousin still lives there, wish I had the cash to move, my ultimate relaxation destination.
I recently went to BCF to buy a new Alvey during what I thought was "25% off fishing gear" day ... but I'd missed the end of the sale by a day. Ok, I thought, I'll be happy with about half that discount so asked for $10 off instead ... no dice. They claimed that the 25% off sale meant they were selling the Alveys at a loss during the sale and would not budge on the full price (not even 10%). Complete b$#l$#t I thought - no way are they making less than 25% on an Alvey at full RRP. I don't understand why they felt the need to come up with that rubbish instead of just saying "sorry, sale ended yesterday".
If that was a reply to my reply, "No they dont" coupla times i went in for a return and they cannot find your purchase without a reciept or so they say!!, and what i am saying is they should be able to as they have the abillity to as they take a swipe of your membership each purchase..
Yeah they do. The stores have the ability now to.look up your club member purchases, started about 3 weeks ago.
...of all the liars among mankind, the fisherman is the most trustworthy. ~William Sherwood Fox.
We've only been here about 7 or 8 months, moved up from melbourne t get a change of pace and really love it, looking to buy somewhere around here in the next few years. Love being so close to the water.
The boys at Tackle Warehouse are ace. Good mix of low, mid and top end gear too. As mentioned, happy to match prices without hassle. Also not a fan of BCF, but have wandered through a few of their stores when there's nothing else to do. It's a tackle shop for dummies.
fruit salad is the new Bacon
Why feel sorry for them? If you are under staff consistently that comes down to poor management. I'm assuming their wages budget would be big enough considering the turn over they would do to be able to put staff on at peak trading times. The amount of times iv walked out after standing around waiting for some on to unlock the reel cabinet and seeing 0 staff around is beyond a joke. That $200 I would have spent would cover a causal for a Saturday afternoon. More staff on in peak trading means more money through the till.. Simple! I actually wrote an email to them about my displeasure which was responded with a half assed sorry and that isn't our usual standards. I laughed and now my money goes to the boys at carsledine
Yeah sorry mate, I see what you mean about feeling sorry for the blokes that get stuck there and no doubt cop a lot from customers.
My point my was pointed at the managers that all ways have an excuse as to why there is no one there or why there isn't any stock and make out like they are the victim.
But in saying that iv given them ago plenty of times and now I go to the local guys which I feel is also the Aussie way
cheers
Actually, looking at the sales receipt from the Tackle Warehouse, he didn't just match the online price of the Ci4, he beat it by a dollar. Pretty cute.
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what do you expect from a chain store ? .... service , product knowledge , whatever ?
you get what you pay for .... after you roll the dice
I know if I was after advice etc ..... I wouldn't be going to BCF
Chris
Give a man a fish & he will eat for a day !
Teach him how to fish
& he will sit in a boat - & drink beer all day!
TEAM MOJIKO
Lucky for me i know most of the guys in my local BCF, but still never really ask for advice, (according to the ol girl I already know everything) Ill do my homework and just go there for the purchase of the product.
The BCF at Nerang is maybe 1 k from home so i cant see the benifit of driving 20k and my time to save $10/$20 on an item.
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