What a bunch of Bastards! picked replaced the trailer hitch on my sail boat trailer, simple swap to another 50mm unit. picked up an arc model from bcf in noosa, no worries fitted it then got back to sorting out the rigging and other scars left by my farther inlaw. Any way ive just gone to hitch it up to the car and i cant get the thing on, no amount of fiddling, forcing or swearing will get the new 50mm coupling to fit the 50mm tow ball. so i get the measuring tape out, its 45mm, witch as far as i know is not a size used by anyone and even if it was it would require 45mm not 50mm stamped on the product. so my afternoon sail is up to spout, bugger but hey i can just go back and swap it over and head out late tomorrow arvo when i get back.....no i bought it from BC god dam F!!!!
Called em up, have you got the receipt...um no
guess i wasn't expecting to have to return it, cant think of much that goes wrong with em but hey my bad anyway, but its ok i'm a club member so no worries just whip up the purchase on screen there it is. But that doesnt actually mean i can return it apparently, still need the receipt as proof of purchase so they can send it back to arc and tell em they did a shit job.
Now i know i'm a bit naive not keeping the receipt but i would still expect some attempt at customer service, spent a fiar bit of money with them the last few moths and they couldn't give two craps. So from this point they wont be getting one soiled penny from me.