Originally Posted by
Katcaddy
Guys this has got totally out of hand, i own Springwood Marine unfortunatley i have been away hence the late reply. let me tell you the facts, the engine that was sent to the boat builder was in fact fitted to a Kevlacat and had a slight noise, the fact that this was a twin rig accentauted it when the other engine was so quite however we had it checked by Suzuki and it checked out ok, it was a liitle tight, but in the interest of customer satisfaction we swapped it. We then sold this engine as a demo engine at a reduced price to a client up North and when the truck arrived to pick it up our parts people loaded up the wrong engine, they sent him the new one, they then sent the Demo engine to the boat builder by mistake, when we were alerted we very quickly ordered a new engine and dispatched it. There was no way that we would try and do something shonky, blind freedy can see that this engine had been fitted to another boat and wouldnt try to insult someones intelligence in convincing them it was new!!!! its a shame the boat didny come down here for fitup as it would have been picked up staright away and can assure you it would not have been fitted to this boat. The end result for us is that the customer up North has a brand new engine, i now have the demo engine back in stock, we have a customer who thinks that we have tried to decieve him and the kevlacat owner who we did do the right thing by also trying to wind people up. I can only apologise for the mistake and a genuine mistake it was and i am sorry that this has inconvenienced people. Its such a shame that some Ausfish members love this sort of stuff and its unfortunate that these same people are not quick to praise us when we do something good. Its a shame that the customer that now has a new engine by default is'nt an Ausfish Member because im sure he would have a different view.
Again i apologise any inconvenience and can assure you that we did not try to do the wrong thing. I would welcome a call from any member if they want to discuss this.