I think I would have taken the motor back and got a refund and bought the motor else where even if it cost a little more...
I phone call followed up with an email with pictures would have been sent to Suzuki Australia and CC'd to there head office.
Springwood Marine have been around for a lot of years and to have this happen to a NEW motor is disgraceful and they need to be held accountable for there neglect. Even if they offered you a free service you would have to be MAD to trust them to touch your motor.
When they go belly up and they will with efforts like this.. I am sure there will be a post on here screaming bad economy, bad government for there reasons for closing down and in the end it will be facts like this that closed there doors.