Um, I am a bit confused now... Did SM do a shonky or not?
If the serial numbers match does that mean it was deliberate? I honestly don't know, and am hoping someone can clarify for this befuddled observer.
I still lean towards believing it was a honest mistake. But my mind is open.
Katcaddy I am going to give you unsolicited advice you can take on board or ignore. It's not a criticism it's a honest attempt to assist.
Your posts are not clear. This last one could be read as a good intended communication or as a veiled threat. I honestly don't know which.
In emails and posts you have to go the extra mile with using extra efforts to be polite and clear. Written words don't have the tone and body language that spoken does and so context must be explicitly supplied.
If I was a media advisor ( I am not) I would advise that harm is happening here to your business and you need to clearly and openly address all the points raised in this thread. It's not a good idea to just sort it out one on one anymore.
I only say all this because I want the best for your business, the boating public, and your employees.