Quote Originally Posted by snodger 08 View Post
Just had an email from John in which he again apologised and made an offer of a $50 voucher for my next purchase.
I could be cynical and say that is because he is now a member here, but I think that would be a bit unfair.
To his credit John has kept in contact and has shown his companies intrest in trying to keep his customers happy.
After this contact I have decided that I will once again buy gear from Tackle Direct as they have excellent prices overall and very good specials.
Cheers
Steve
Steve,

I didn't expect to get a post out of you from my e-mail but it is OK. We did drop the ball on the first transaction. That is unacceptable to me. Our australian business has skyrocketed in the past year and I treat every AU customer the same as if they were local to our tackle shop in New Jersey. I will be posting about new gear that is out and helping where ever I can on here. Feel free to contact me about anything and everything.

John Vaughan
TD