hweebe
06-09-2014, 09:34 PM
Normally people only post about negative customer service but this time I'd like to commend Jarvis Walker's cooperation for my watersnake warranty return.
I bought a 54lb watersnake slider pro about 4 months ago and had only used it a handful of times. On a recent trip the motor head latch refused to release the motor head as if it had seized. No amount of pressure on the lock/ unlock handle for stowing the motor head would work.
So I returned the motor back to BCF who were initially unhelpful until I escalated the issue with their product assurance manager who was great. Working with BCF, Jarvis walker on good faith offered me an immediate credit without assessing the return. So after being initially told it may take 30 days to assess i was offered a credit which i promptly used to purchase another motor from a rival manufacturer ☺. I did say to Jarvis Walker i no longer had confidence in their product so they were happy to offer credit
This was a great outcome and within a week i was back on the water with a new electric trolling motor. So thanks Jarvis walker and thanks BCF
I bought a 54lb watersnake slider pro about 4 months ago and had only used it a handful of times. On a recent trip the motor head latch refused to release the motor head as if it had seized. No amount of pressure on the lock/ unlock handle for stowing the motor head would work.
So I returned the motor back to BCF who were initially unhelpful until I escalated the issue with their product assurance manager who was great. Working with BCF, Jarvis walker on good faith offered me an immediate credit without assessing the return. So after being initially told it may take 30 days to assess i was offered a credit which i promptly used to purchase another motor from a rival manufacturer ☺. I did say to Jarvis Walker i no longer had confidence in their product so they were happy to offer credit
This was a great outcome and within a week i was back on the water with a new electric trolling motor. So thanks Jarvis walker and thanks BCF