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View Full Version : JD Power customer satisfaction winners are?



Jabba_
15-02-2009, 07:33 PM
Honda and E-tec in there respective categories.....
http://www.jdpower.com/corporate/news/releases/pdf/2009023.pdf


The E-tec achieved te highest rating ever given to a DI 2st at 907 points,

which is just 1 point below the Honda at 908...


It is a interesting read and gives a good clear indication on the direction outboard reliability is going.. Basicly the DI 2st in 2009 at the level off reliability the 4st was at 2005... Needless to say the 4st has also improved on there reliability also


Here is a snip for the artical


Industry Findings
The study finds that the average number of problems has steadily declined for both DI and EFI outboard engine types since 2005. In 2009, DI engines average 73 PP100, compared with 87 PP100 in 2005. Additionally, EFI outboard engines perform notably better in 2009 with 51 PP100, compared with 73 PP100 in 2005.


“In terms of satisfaction, it is a dead heat between two-stroke DI and four-stroke EFI outboard engines,” said Markusic. “However, from a quality standpoint, EFIs clearly have fewer reported problems. In general, owners of EFI outboards tend to have fewer issues with the engine running rough or hesitating, unusual engine noises and fuel system leaks than do owners of DI engines.”


The 2009 Marine Engine Competitive Information Study is based on responses from 9,790 owners who registered a new boat between June 2007 and May 2008. Eleven brands of outboard, sterndrive and gas inboard marine engines are included in the study, which was fielded between September and November 2008.