Buying New Boat

[deadbeatloser]

need some advice as i hav purchased new stabi , was told 4 to 6 weeks. now 6weeks, was told for last 3 weeks would be here any day this week, so when told it was coming i paid the whole amount for boat in good faith thinking it was almost here, now they hav had my 17000 already for three weeks earning interest on my money an now they the boat will be another 6weeks, so 12weeks when i was told around 4 weeks no longer than 6 weeks. so after huge screaming match stabi now inform me that my boat hasnt even left nz yet, so why all the bullshit stories,where do i stand to get 10000 grand or so back so i can use it until my boat ( i hope it arrives 1 day this year) they are earning the intrest while i pay intrest on something i dont hav............................................... .............
would buy aussie after this load of shite service from a company that must pay more attention to sheep lovin than providing a sufficient standard in customer service>:(

[Benny01]

man i feel sorry for ya big time. i get my boat on thursday after waiting an extra 3 weeks for it. i didnt even pay for it yet and i am spewing so cant imagine how u feel

[TonyG]

need some advice as i hav purchased new stabi , was told 4 to 6 weeks. now 6weeks, was told for last 3 weeks would be here any day this week, so when told it was coming i paid the whole amount for boat in good faith thinking it was almost here, now they hav had my 17000 already for three weeks earning interest on my money an now they the boat will be another 6weeks, so 12weeks when i was told around 4 weeks no longer than 6 weeks. so after huge screaming match stabi now inform me that my boat hasnt even left nz yet, so why all the bullshit stories,where do i stand to get 10000 grand or so back so i can use it until my boat ( i hope it arrives 1 day this year) they are earning the intrest while i pay intrest on something i dont hav............................................... .............
would buy aussie after this load of shite service from a company that must pay more attention to sheep lovin than providing a sufficient standard in customer service>:(

Hi deadbeatloser,

From what you are saying, you have 2 seperate issues:

Issue 1 - You have fully paid for a boat you do not have.

Issue 2 - You are paying interest on a boat you don't have.

Issue 1 Response - Tell them that you are writing a letter to the Consumer Affairs Tribunal for misleading & deceptive behaviour. (The Consumer Affairs dept love this sort of stuff & will act very quickly) Tell the boat supplier You require 90% refund immediately (leaving 10% deposit) and balance payable on delivery of boat.

Issue 2 Response - This answer wont help you, but the sooner you start payiang off your boat the sooner it will be paid off, so you either pay now, or later

[sid_fishes]

my only comment will be is why did you pay for somthing that you did not have, and you should really ask youself this question to. by the same token they should have been straight with you from the start. sid ps just where is dreamland??

[joeT]

Has it been the factory or the dealer telling you the wait times? I remember the dealer also told me 5-6 weeks delivery from order, I thought that was pretty quick for a boat to be delivered from NZ, but they must have been optimistic. Another dealer in NSW told me 12 weeks...

The problem is that now they have the cash, they have no incentive to hurry your order.

I think you are in a fairly good position to ask for your money back for now to hold onto until they deliver. They should only retain a deposit of 10%. However, 6 weeks of interest on 17k isn't a lot and may not be worth your trouble, but if you must...

I would politely ask them first telling them your position and that you're not happy with the further wait while they hold your cash. Speak to the owner if necessary. If they don't return the money, and you really want the money back in the meantime and want to be a hardass, write them a letter of demand stating:

1) the situation including promised delivery times
2) tell them that you consider that they are in breach of contract
3) that they have the option to (a) immediately refund your money less the deposit and deliver the boat by a certain deadline with 'time of the essence', or (b) cancel the order and refund the entire purchase price including deposit within 14 days.

And you otherwise reserve your rights.

[ss--ss]

I agree with 'detailed'... they should return 90% or throw in some serious incentives to make up the 12 weeks

[Wahoo]

DBL, why on earth would you pay for something you hav;nt even seen gets me
do you have a contract on it? if so read it very carefully and then you can take action
mark my word some of these guys are SHARKS
hope all goes well for ya soon

Daz

[Hamish73]

scumbag dealer by the sounds of it
Ask for your monuy back, if that fail, name and shame the dealer

[Spaniard_King]

You could always walk through the yard and pick a similar rig to use till they have yours...if they baulk at that ask them who is going to pay the interest non your loan for this time or ya want ya payment back less deposit :)

[PinHead]

as said by someone else..do you have a contract and if you do..is there a delivery time on it?
If there is a contract then read very carefully conditions of cancellation of contract before you rush into anything.

[Marlin_Mike]

Sorry mate but what possessed the good faith???????????/ should not have paid it till you had the boat. Name and shame i say

Mike

[Greg P]

Sounds like you are helping the cash flow for them - maybe they can order some more stock with it :o


Pretty poor form from them to actually take the money offered imo

[deadbeatloser]

my only comment will be is why did you pay for somthing that you did not have, and you should really ask youself this question to. by the same token they should have been straight with you from the start. sid ps just where is dreamland??
???????????????????? dreamland is in my head m8, i live on sunshine coast
yes i agree i need my head read but cant afford it as they hav my funds..lol..;D

[joeT]

Pretty poor form from them to actually take the money offered imo

I agree. Not very professional for them to take the money, and, having dealt with this mob, I wouldn't be surprised if they were the ones who asked for the money in the first place.

As a further observation, in the unlikely circumstances that this business goes broke in the meantime before delivery you might have some hassles getting a boat or money out of them.

Whether or not there is a written contract with delivery times, you can still have an oral contract with them and if delivery falls significantly outside those promised times, they are still in breach of contract.

I like Spaniard_King's suggestion, ask for one of their stock boats to use in the meantime. They have a couple of used stabi's that have sat in the yard for a while and need some running time anyway...

[deadbeatloser]

I agree. Not very professional for them to take the money, and, having dealt with this mob, I wouldn't be surprised if they were the ones who asked for the money in the first place.

As a further observation, in the unlikely circumstances that this business goes broke in the meantime before delivery you might have some hassles getting a boat or money out of them.

Whether or not there is a written contract with delivery times, you can still have an oral contract with them and if delivery falls significantly outside those promised times, they are still in breach of contract.

I like Spaniard_King's suggestion, ask for one of their stock boats to use in the meantime. They have a couple of used stabi's that have sat in the yard for a while and need some running time anyway...
how you going joelt? m8 looks like u will be in your stabi before me..lol...
the only reason i didnt buy the typhoon is waiting time, now its on par with stabi time it should hav bin the way to go .... second bad boat buying decision this year need a new hobby....lol... i only hav a verbal contract as they have not even sent me any paper work as i did a direct deposit into there account... me so stupido and they so slimy

[mik01]

get them to refund your money into your bank account. any reputable dealer will surely comply, unless they can produce the goods asap. don't take their word for it though - get it in writing - ie - 'You say the boat will be here in a week, well please put that in writing, otherwise I would like my money back less deposit'.

shame that you can't afford to be trusting nowadays isn't it???

[joeT]

how you going joelt? m8 looks like u will be in your stabi before me..lol...
the only reason i didnt buy the typhoon is waiting time, now its on par with stabi time it should hav bin the way to go .... second bad boat buying decision this year need a new hobby....lol... i only hav a verbal contract as they have not even sent me any paper work as i did a direct deposit into there account... me so stupido and they so slimy

Ha ha, looks like it. If I'm in before you I'll take you for a ride and you can see what you're waiting for...

Verbal contract - even more reason to write them a letter stating your position and deadlines. It provides clarity to all parties of what your position is and is good evidence if needed (hopefully not) in worse case scenario later. If you need help with the letter let me know, let just say I work in this field...

[deadbeatloser]

Sorry mate but what possessed the good faith???????????/ should not have paid it till you had the boat. Name and shame i say

Mike
there is only one stabi dealer in brisbane ..................... capalaba.
look them up at your "LEISURE" they wont get any business ever again off me....

[deadbeatloser]

Ha ha, looks like it. If I'm in before you I'll take you for a ride and you can see what you're waiting for...

Verbal contract - even more reason to write them a letter stating your position and deadlines. It provides clarity to all parties of what your position is and is good evidence if needed (hopefully not) in worse case scenario later. If you need help with the letter let me know, let just say I work in this field...
dont make me cry i hav run out of tissues n my missus has broken the violin, lol.
thanx for offer on letterisms just mite hav to take u up on that , thanx again let u no how i travel;D ...im just pissed about there root around that i just want to be a thorn in ther side(infected one at that):o

[ss--ss]

More than likely the dealer is as pissed of as you..they don't like waiting either & there aim is to keep the customer happy. I'm sure they will be trying to sort it out asap..

If you think something is dodgey or they are rude, name them & they may lose a few potential customers..

Anyway you'll be happy when it arrives :)

[BM]

More than likely the dealer is as pissed of as you..they don't like waiting either & there aim is to keep the customer happy. I'm sure they will be trying to sort it out asap..

If you think something is dodgey or they are rude, name them & they may lose a few potential customers..

Anyway you'll be happy when it arrives :)

He already did that a couple of posts back.

[Trackamick]

I have had previous dealings with your mob at Capalaba and will never go back again. It would appear they haven't learned what good business strategies are.
I would definitely seek 90% return, use of another boat or hit them up for some goodies for the lies you were told.
The more feedback on these predatory cons the bnetter informed the consumer will be.
Good luck
Trackamick

[Kurichan]

Farrrrrq...

We've all done it before though - trusted someone who turned out dodgy. I really hope it all works out for you.

What I would do is first of all... write down exactly your recollections of all that has happened so far. If you have notes taken at the times of different discussions, even hand written scraps of paper, these are important. (They can be used incourt to corroborate your recollections.)

Talk directly with the owner of the dealership. He probably isn't aware of the full situation. The sales guy has probably told him half (or less) of the story. He is really the one person who wants to see this smoothed over ASAP. Tell him exactly what was said, by who, on what date & time. Whether it was in person, via email / fax / phone etc.

In your meeting with the owner, be firm, be professional, and put your requirements in writing. Give them a fixed time to respond to you and outline what you need (a refund etc) if they can not supply your boat as agreed. (Loaner etc) Time delays from NZ are not your concern. They are industry professionals who buy and sell these particular boats every day. They must understand their own operating situation better than you.

I would also be doing exactly the same thing with Stabi directly.

Your contract - even though it is only verbal - should be binding. You might be able to charge them interest on your money for the overdue period, which could either come as a refund - or as a credit instore. (This would probably be most attractive to them as it obviously commits you to spending more money!)

If all else fails - name and shame. Evertwhere. You can not be sued for simply outlining the facts here or anywhere else. Name calling etc will get you offside with them and potentially into legal trouble.

Again, good luck with it all...

[nigelr]

Hi DBL.
As kurichan says in his excellent advice above, try taking the matter directly to Stabicraft.
Somehow I think they would not be happy to have their brand linked with this sort of dealer behaviour.
Keeping notes of all events/conversations as they occur is invaluable! Back up your demands in writing at all times.
Lot to be said for the Aussie-built Typhoons.........
Cheers and best of luck.

[FNQCairns]

Just go up to the dealer and be honest say that you are uncomfortable and having a hard time sleeping over the early 'overpayment' and could they please return 90% of it until such time the boat arrives.

If they are not crooked they will comply, if not time to get onto them by whatever means nessesary even if it means forgetting about that particular boat.

Why did they accept the money anyway!!!!!! That's just nut's and would scare me also!!

cheers fnq

[deadbeatloser]

Hi DBL.
As kurichan says in his excellent advice above, try taking the matter directly to Stabicraft.
Somehow I think they would not be happy to have their brand linked with this sort of dealer behaviour.
Keeping notes of all events/conversations as they occur is invaluable! Back up your demands in writing at all times.
Lot to be said for the Aussie-built Typhoons.........
Cheers and best of luck.

thank you very much guys for your advice and thoughts.
leeon from stabi in nz contacted me today and is not happy
for one that the dealership is quoting 4 to 6 weeks . when in fact they (dealershit) are quoted 10 to 12weeks from factory, so i dont know WHY they
tell everybody the time frame they do . will be back on the blower tomorrow. let you know out come friday..............
atleast stabi know whats go n on;D

[Clyde]

More commenting on the dealer here, when the old man was researching his retirement boat, these guys did the product no favours by the way they conducted themselves. Hope it all works out and you get past this and enjoy what will eventually be sitting in your garage.

Saludos,
Clyde

[Baitball]

Just read this thread and it brought back memories of exactly the same thing happening to me about 3 years ago.
Different brand of boat, same dealer same promises and then failure to deliver.
Personally I think this is the way they do business.

[julian1]

I hope they are a stable business, as if they went bust and have your money you would be screwed and lose the lot !!!!!!!

[wags on the water]

DBL,
As previously stated...Go back to the dealer and ask the manager(not the salesman) for 90% back. If they don't reason with you, tell them you'll be taking the matter further.
When you can write everything about your conversation down, word for word if you can. Ring Consumer affairs and explain the situation to them and ask them if they can help you. They'll ask you to fill out the online complaint form and then go from there. They are extremely helpful.

http://www.fairtrading.qld.gov.au/OFT/OFTWeb.nsf/web+pages/1F638699B3271BA64A256B58000DD795?OpenDocument