No Service

[philh]

I'm sure this has been done amillion time over.....but......
I am really SURPRISED at the lack of service at our marine ships in Brisbane.
I came in this week with 100k to spend and looked at a nice space ae material cat to buy. i was told too busy to tal this week...come back next week.

decided too hard and bought a new motor. i think the brand i purchaed picked the wrong disti.

went to buy lights at 3 ships. nothing waterproof. all too hard.

anyone intersted in starting a boating business focussed on service. send me a pm as I thing we could eat all the other clowns in town.

[finga]

No offense but if I was spending $100k I would have been doing a few calls to different dealers and even different cities first and made appointments. Especially if I had to travel.

[seatime]

what's a marine ship? a chandlery or boat yard? most of these places have online catalogues and inventories. Manufacturers list their dealer outlets online also. It can be frustrating turning up somewhere and they don't have what you're after, try googling the product and researching, let your fingers do the walking first, saves time.

[Mtx]

I think he means shop, not ship

[disorderly]

Mate I hope you were a bit more clear and concise with the establishments visited,than you were with the above post.
I don't really understand the points you are trying to make.
finga and gelsec both have valid arguments.
Research your intended purchases beforehand and make an appointment to meet with the appropriate person at the businesses your visiting.

cheers Scott

[Marlin_Mike]

I came in this week with 100k to spend and looked at a nice space ae material cat to buy. i was told too busy to tal this week...come back next week.



space age material - kevlacat????????????? :o ::) :-[ ????????????

[steveg1100]

Is it just me or is this post quite hard to understand.

Complaints seem to be. (correct me if I am wrong)

1. Too busy to sell you a kevlacat??

2. Sold you a motor instead but not the brand you wanted because they were not the distributor for the brand you were after??

3. Could not purchase waterproof lights for your boat??

If you don't mind me asking at what establishment did all this happen.

[Mtx]

I think the issues are:

1: Yes too busy to sell him a kevlacat so he bought a new motor for existing boat instead from elsewhere.
2: Big delay on getting a new motor due to Brisbane distributor
3: water proof lights were hard to get.

but the main gripe I think is a constant display of bad service no matter where you go and the question of whatever happened to good customer service?

[Blackened]

G'day

I think its rather funny.... Most of the time the service is very good to myself.

I was just in an outboard mechanics shop and he will spend alot of time for me for a few minor modifications, for little gain.

I believe that you get what you give. If you go upto someone with a good attitude and good faith, that is all that what you will get back.

If you were THAT serious about purchasing a kevla cat... you would have.

Dave.

[Mtx]

I for one would not purchase from anywhere that has bad service.
Regardless of how serious I was about purchasing a Kevla or any other type of boat or product, If I was given anything less than good service, I would walk away and find somewhere else to spend my money. I refuse to support anyone that cannot offer basic customer service in a business.

I have walked away in the past on a car that I really wanted, simply because I was treated like crap.

[PinHead]

I have rarely had any problems having someone talk in regards to new boats...sometimes wish it was the other way..leave me alone to look over it.

[PinHead]

I for one would not purchase from anywhere that has bad service.
Regardless of how serious I was about purchasing a Kevla or any other type of boat or product, If I was given anything less than good service, I would walk away and find somewhere else to spend my money. I refuse to support anyone that cannot offer basic customer service in a business.

I have walked away in the past on a car that I really wanted, simply because I was treated like crap.

what do you class as good service????

[Mtx]

I started life in retail and was always shown about keeping customers etc.

I do not expect people to go above and beyond, but I do consider someone taking the time to show me a product and not treating you like a tyre kicker good service.

I would expect anyone to qualify the sale so they do not waste their time but the fact is, if you walk in somewhere with a fistfull of cash, wanting to spend it, I would expect to be treated with common courtesy and have them at least show a little interest in helping you out.

If you are there wanting to give them cash and support their business, I would expect a little bit of courtesy.

In relation to the car, I saw one in a yard, I had a vehicle to trade and I was ready to do a deal there and then.

I also had notified the boss that I was coming down at a particular time to do it and he agreed with the time.

When i got there, the boss was not around, he was the only one who could do the deal on the trade, they could not even do the testdrive without the boss there and when they rang the boss, he simply said, I am out to lunch, get him to come back later.

I do not call that good service, so I left and never went back.

[PinHead]

I started life in retail and was always shown about keeping customers etc.

I do not expect people to go above and beyond, but I do consider someone taking the time to show me a product and not treating you like a tyre kicker good service.

I would expect anyone to qualify the sale so they do not waste their time but the fact is, if you walk in somewhere with a fistfull of cash, wanting to spend it, I would expect to be treated with common courtesy and have them at least show a little interest in helping you out.

If you are there wanting to give them cash and support their business, I would expect a little bit of courtesy.

In relation to the car, I saw one in a yard, I had a vehicle to trade and I was ready to do a deal there and then.

I also had notified the boss that I was coming down at a particular time to do it and he agreed with the time.

When i got there, the boss was not around, he was the only one who could do the deal on the trade, they could not even do the testdrive without the boss there and when they rang the boss, he simply said, I am out to lunch, get him to come back later.

I do not call that good service, so I left and never went back.

there is the difference...you like someone to show you the product...with a boat..I ask if it is okay to get onboard and look around..if the answer is yes then I want to be left alone to look around..not have someone leaning over my shoulder. If I do have a question then I will find someone to ask. I did have a sales guy tell me I could not afford a boat I wanted to look at but that is another story.

Similar to being in a shop...if I want assistance I will ask...I hate them asking me if they can help me..I get this urge to say...No..p*/- off.

[Mtx]

I am referring to looking at something and then going to ask them about it and they not be interested in helping then. Not being pestered when I walk in somewhere.

[PinHead]

that is similar to being told you cannot afford it...LOL..that didn't really bother me..I just laughed and went elsewhe

[BM]

Pinhead, its not easy to know when and when not to stand talking with a customer. Some customers want to b left alone completely, others want your undivided attention and the rest fall somewhere in between.

If you leave someone to look over something you then have to worry about whens the right time to reapproach the person to see how they are going without seeming pushy but if you leave it too long then they might think "well, he doesn't care for a sale".

I used to always ackonwledge someone entering the premises and if I was busy i would pop over briefly and see what they were after and then excuse myself to get back to what I was doing advising them that if they needed further assistance I was down in the workshop. That worked for most people although it probably upset a few too. But sometimes theres no choice if you are tied up trying to get another customers job done at the same time.

Cheers

[Wahoo]

well this happened to me just after xmas, have been looking at this new boat 23f turbo diesel, i stood there for about 20mins waiting, when someone did come out to assist i told him i was keen on this boat, he looked me up and down ( i just finished work) and said "do you know the price of this boat" i said yep i have a fair idea, then the guy looked me up n down again, and i swear he rolled his eyes, that made my blood boil, i had to walk out
little he new i had a large amount of cash in my pocket along with my check book and a great trade in outside
i can tell you now, i will not go there again, and i will let other PPL no

Daz

[finga]

Pinhead, its not easy to know when and when not to stand talking with a customer. Some customers want to b left alone completely, others want your undivided attention and the rest fall somewhere in between.

If you leave someone to look over something you then have to worry about whens the right time to reapproach the person to see how they are going without seeming pushy but if you leave it too long then they might think "well, he doesn't care for a sale".

I used to always ackonwledge someone entering the premises and if I was busy i would pop over briefly and see what they were after and then excuse myself to get back to what I was doing advising them that if they needed further assistance I was down in the workshop. That worked for most people although it probably upset a few too. But sometimes theres no choice if you are tied up trying to get another customers job done at the same time.

Cheers
Sounds like you had the right idea BM.
I would expect acknowledgment that the salesperson (politically correct I think;)) knows I'm there when I walk in.
But then why doesn't the sales person ask the customer 'would you like me to show you through the boat/s or would you like to look through by yourself'.
If the customer wants assistance then give it.
If the customer wants to be left alone then leave them alone. They know where you are if/when they need assistance.
No confusion at what the customer wants then.
The customer is happy with the service and a happy customer is usually a customer with their purse and/or wallet open.

Bit hard though when your by yourself and other work has to be done. But in this particular case I think it is a big yard with dedicated salespersons.

In this case it would be hard to say what's what because old matey even had us a bit confused at what he wanted and we have all the time in the world.

[BM]

Its funny how some salespeople (not all) get a snobby mentality. The same things are reported here in Melb and I never understood why someone who only works for the business and doesn't own it can get snobby. I could understand the owner perhaps being maybe a cashed up snob but not a salesman working for the company.

I learnt yrs ago not to judge by what you see on the exterior. Extend the same courtesy to everyone and see where it goes from there. I found that 'passing time browsers' almost always told me in their first sentence, with something like "the wifes just in at the furniture shop so I'm just passing the time" or "the cars in getting serviced next door so I'm passing time". Always respected those people as they had no intention of buying a boat and they don't want to tie you up.

Then you'd get the person in the work clothes scenario mentioned in another post and they walk right up and say, 'How much is this boat? I'll take it"

I think some of the larger establishments for some odd reason become wrapped up in themselves and how prestigious they are as a large marine dealer and customer service goes out the window. Strange how that works.